Shipping Policy

We are proud to offer international shipping services. All orders are shipped within  12 to 48 hours of you placing the order using DHL eCommerce, USPS, or ePacket depending on your location and fastest available service. The typical delivery time frame is between 4 to 13  business days however, you may receive your items much earlier. All orders are shipped with a tracking number so you can track them every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Helpful Hint: 

1. Normally, the local shipper deliveries package on a workday( Mon. - Fri.), to ensure the safe delivery of your parcel, so it is best for you to choose an address where you can receive the package on a workday as the shipping address. It's best to keep your phone open during the estimated time of arrival because the shipper might contact you via phone.

2. The shipping service we used is required to have the customer's signature for a successful delivery. So please make sure that you or your authorized person is at the shipping address. If we shipped to your shipping address and have a signature file, we do not take responsibility once the package is lost or stolen.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us via e-mail: klenoracreationz@gmail.com, and we will do our best to help you.

Our shipping information is subject to change at any time, however, the most updated information will be on this page!