Zenana Full Size Long Sleeve Flare Dress with Pockets

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at klenoracreationz@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at klenoracreationz@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at klenoracreationz@gmail.com.

We are proud to offer international shipping services. All orders are shipped within  12 to 48 hours of you placing the order using DHL eCommerce, USPS, or ePacket depending on your location and fastest available service. The typical delivery time frame is between 4 to 13  business days however, you may receive your items much earlier. All orders are shipped with a tracking number so you can track them every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Helpful Hint: 

1. Normally, the local shipper deliveries package on a workday( Mon. - Fri.), to ensure the safe delivery of your parcel, so it is best for you to choose an address where you can receive the package on a workday as the shipping address. It's best to keep your phone open during the estimated time of arrival because the shipper might contact you via phone.

2. The shipping service we used is required to have the customer's signature for a successful delivery. So please make sure that you or your authorized person is at the shipping address. If we shipped to your shipping address and have a signature file, we do not take responsibility once the package is lost or stolen.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us via e-mail: klenoracreationz@gmail.com, and we will do our best to help you.

Our shipping information is subject to change at any time, however, the most updated information will be on this page!